Solutions

Built for gem testing labs of every size

And for each person who works in one — or depends on one. Every role sees exactly what its job needs.

Lab owner

The whole lab, at a glance

A dashboard of the whole lab, reports and revenue, full control of settings, and nightly backups.

Dashboard & reportsToday's work, overdue stones, certificates per month, gem species, top customers and revenue — export to spreadsheet.

Full control of settingsLab details, branding, certificate numbering, SMS and WhatsApp, staff accounts.

Nightly backupsThe whole database every night, photos weekly, optionally emailed off the server.

Your brand everywhereName, logo, stamp and colours on every certificate, receipt and customer page.

Lab manager

Oversight without the paperwork

Oversight of every certificate, staff accounts for reception and gemologists, withdraw and transfer rights, and the change history.

Locked certificatesOnce issued, only a lab manager can change a certificate.

Withdraw and reinstateWithdraw a certificate with a reason; the public page shows it as not valid until reinstated.

Ownership transferMove a certificate to a new owner, with a full ownership history.

Change historyWho created, edited, printed, transferred or withdrew each certificate, and when.

Gemologist

A queue that sets the priorities

A prioritised lab queue, scan-to-open certificates, instrument readings with an AI helper, and printing in one click.

Prioritised lab queueSoonest due first, express jobs ahead; filters for overdue, due today and not yet sent.

Scan to openScan a stone's barcode and its certificate form opens — no typing numbers.

AI identification helperThree likely stones from the readings, with reasons and a confirming test. You decide.

Print in one clickCertificate, wallet ID card or sticker, each with a QR code.

Reception

Intake in under a minute

Fast intake, receipts and labels, customer messages, the ready-to-collect list, and collection with invoicing.

Fast intake & bulk importPick or add the customer, then each stone — or paste a whole list.

Receipts and labelsA receipt with a tracking QR code, and a barcode label for every stone packet.

Ready-to-collect listWho is waiting, for how long, and one-click reminders.

Collect & invoiceRecord payment at collection; the invoice is created automatically.

Customers & gem buyers

Always informed, instantly reassured

Customers get online tracking, SMS/WhatsApp updates, a portal with their certificates, and QR verification. Gem buyers get instant proof that a certificate is genuine and still valid.

Online trackingEnter the receipt number to see progress and the expected ready date.

SMS and WhatsAppA message when the parcel goes to the lab and when the certificate is ready.

Customer portalAll their certificates in one place, with PDFs to download.

QR verificationScan to confirm a certificate is genuine — no account needed.

Book a demo

Give every certificate the proof it deserves.

See GemcertX running with your own lab's name and logo. We set it up, bring your existing records across, and train your team.

Book a demo Chat on WhatsApp