How it works
Five steps from front desk to verified certificate
Every stone follows the same clear path — and staff, customers and buyers can always see where it stands.
IntakeLab queueCertificateNotifyCollect & verify
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01
Reception
Receive
Reception records the customer and each stone — weight, colour, photo — and chooses normal or express service. GemcertX prints a receipt with a tracking QR code and a barcode label for every stone packet.
- Bulk import for large parcels
- AI drafts a description from the photo
- Ready-by date set automatically, skipping Sundays
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02
Gemologist
Test
The stone appears in the lab queue, sorted by its promised date with express jobs first. The gemologist scans the label, records the instrument readings and gets an AI second opinion on the identification.
- Scan the label — the certificate form opens
- Refractive index, birefringence, UV, spectroscope and more
- The gemologist always makes the final call
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03
Gemologist · Lab manager
Certify
One form produces the full certificate, wallet ID card and sticker, each with a QR code. Every edit, print and change of owner is recorded.
- Copy findings from the previous stone in the parcel
- Your report numbering and prefix
- Locked once issued — only a lab manager can change it
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04
Automatic
Notify
Marking it ready sends the customer an SMS or WhatsApp message automatically. Reminders for uncollected stones take one click.
- Dialog, Mobitel, Hutch, Airtel, Notify.lk or any SMS API
- WhatsApp Business with SMS as a fallback
- Ready-to-collect list shows how long each stone has waited
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05
Reception · Buyers
Collect and verify
At collection, payment and invoice are recorded in one step. Anyone holding the certificate can scan its QR code to confirm it is genuine — and see at once if it has been withdrawn.
- Part payments and balances tracked
- Verification needs no account
- Ownership moves with the stone when it is sold
Book a demo
Give every certificate the proof it deserves.
See GemcertX running with your own lab's name and logo. We set it up, bring your existing records across, and train your team.